Privacy policy
Last updated: September 28, 2026
Privacy Policy
LUNEL respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and disclose your personal information when you visit our online store, make a purchase or contact us.
1. Personal Information We Collect
Depending on how you use our online store, we may collect:
- Contact details: name, address, telephone number and email address.
- Order information: products, purchases, returns or cancellations.
- Payment information: information required to complete your transaction.
- Account information: information related to your customer account.
- Technical information: device, browser, IP address and website usage information.
- Communications: information you provide when contacting LUNEL.
2. How We Collect Your Information
Your information may be collected:
- Directly from you.
- When you place an order or create an account.
- Through cookies and similar technologies.
- Through partners and service providers we use to operate our store.
3. How We Use Your Information
We use your personal information for:
- Processing and fulfilling your orders.
- Processing payments.
- Managing shipping, returns and customer support.
- Operating and improving our online store.
- Security and fraud prevention.
- Communicating with you.
- Updates and promotional communications, where permitted and in accordance with your preferences.
- Complying with applicable legal obligations.
4. Shopify and Service Providers
LUNEL's online store is powered by Shopify. In order to provide our store services, certain information may be processed by Shopify and by service providers that are necessary for services such as payments, shipping, technical support and the operation of the online store.
More information about how Shopify processes personal data can be found in Shopify's Privacy Policy .
5. Cookies
We use cookies and similar technologies to ensure the proper operation of our online store, improve your browsing experience and, where you have provided the relevant consent, for analytics or advertising purposes.
6. Data Security and Retention
We take reasonable measures to protect your personal information. However, no electronic system can guarantee absolute security. We retain your information only for as long as necessary to provide our services, fulfil our contractual obligations and comply with applicable legal requirements.
7. Your Rights
Depending on the applicable law and your place of residence, you may have rights regarding your personal data, including:
- The right to access your personal data.
- The right to correct inaccurate data.
- The right to request deletion, where applicable.
- The right to data portability.
- The right to restrict or object to certain forms of processing.
- The right to withdraw your consent where processing is based on consent.
- The right to unsubscribe from promotional emails using the unsubscribe option.
The exercise of these rights is subject to the conditions and exceptions provided under applicable law.
8. International Data Transfers
In certain cases, personal information may be stored or processed outside your country of residence. Where required, the appropriate safeguards provided by applicable law are used for international data transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy when our practices change or where required for operational, legal or regulatory reasons. The latest version will always be published on this page.
10. Contact
If you have any questions regarding this Privacy Policy or wish to exercise your rights, you may contact LUNEL:
LUNEL
Gounaradon 0, 52100 Kastoria, Greece
Telephone: +30 24670 29116
Email: lunelofficial.com@gmail.com